Refund Policy

At SciNurse, we want students to have a positive experience using our nursing exam preparation resources. This Refund Policy explains when refunds may be available for purchases made through the SciNurse platform.

Because SciNurse provides digital educational content, including practice questions, quizzes, mock exams, study resources, and related materials, refund eligibility may depend on whether the digital content has already been accessed or used.

Nothing in this policy limits any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.

1. Payments Processed by Paddle

Payments for SciNurse products and services may be processed by Paddle.com as our authorized reseller and Merchant of Record.

Paddle may handle payment processing, billing, refunds, cancellations, and related customer support for transactions made through its platform.

Where a transaction is processed by Paddle, applicable Paddle policies and mandatory consumer protection laws may also apply.

2. Refund Eligibility

Refund requests are reviewed in accordance with this policy, the applicable terms presented at checkout, Paddle's applicable policies, and applicable consumer protection laws.

Depending on the circumstances, a refund may be available when:

• The product or service was materially different from what was described at the time of purchase.
• A technical problem prevents you from accessing the purchased service and the problem cannot reasonably be resolved.
• A refund is required by applicable consumer protection law.
• Paddle or SciNurse determines that a refund is appropriate based on the circumstances of the request.

3. Digital Content

SciNurse products are primarily digital educational resources that may become available immediately after purchase.

Once digital content has been accessed, downloaded, streamed, or substantially used, a refund may not be available except where required by applicable law or where the product has a material defect.

Where applicable law provides a statutory cancellation or withdrawal right for digital content, that right will apply subject to any lawful exceptions, including circumstances where you have expressly consented to immediate access and acknowledged the resulting loss of a withdrawal right.

4. Technical Problems

If you experience a technical problem that prevents you from accessing a purchased SciNurse product, please contact us before requesting a refund.

We will make reasonable efforts to investigate and resolve technical problems.

If a material technical problem cannot reasonably be resolved and you are otherwise eligible for a refund, a refund may be issued in accordance with applicable law and payment-provider requirements.

5. Subscription Cancellations

If you purchase a recurring subscription, you may cancel future renewals through the available subscription management options.

Cancelling a subscription generally prevents future charges but does not automatically create a refund for a previous payment.

Where a refund is applicable, it will be handled according to this policy, Paddle's applicable policies, and applicable law.

6. Duplicate or Accidental Purchases

If you believe that you were charged more than once for the same purchase or that a transaction was made in error, please contact customer support as soon as possible.

We will review the transaction and, where appropriate, arrange for the applicable refund through Paddle.

7. Fraud and Refund Abuse

Refunds may be denied where there is evidence of fraud, payment abuse, unauthorized redistribution of content, or other manipulative behavior.

We reserve the right to suspend or terminate an account where there is evidence of significant abuse of the Service.

8. How to Request a Refund

If you believe you are eligible for a refund, please contact us with the following information:

• Your name
• The email address used for your SciNurse account
• The date of purchase
• The product or subscription purchased
• Your transaction or receipt information, if available
• The reason for your refund request

For transactions processed through Paddle, you may also use Paddle's customer support and refund-request process.

Visit Paddle Customer Support

9. Refund Processing

Approved refunds will generally be returned to the original payment method used for the transaction, subject to the applicable payment provider's procedures.

The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

10. Chargebacks and Payment Disputes

We encourage customers to contact SciNurse or Paddle before initiating a chargeback where possible so that we can investigate and resolve the issue.

Nothing in this policy limits your lawful right to dispute a transaction with your bank, card issuer, or payment provider.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment arrangements, business practices, or applicable legal requirements.

Any updated policy will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Refund Policy or believe you may be eligible for a refund, please contact SciNurse through our customer support channels.

[email protected]